The Subscription panel shows your current plan details and gives you controls to upgrade, downgrade, switch billing cycle, and update the number of licensed user seats. All actions take effect on Stripe and are reflected immediately or at the next billing period depending on the action.
| Field | Description |
|---|---|
| Plan name | The name of your active subscription plan. |
| Status | Active (green badge), Past due (red badge), or other Stripe subscription states. |
| Trial Period | Start and end dates of any trial period, shown only if a trial was applied. |
| Current Period | The start and end dates of the current billing period. |
| Current Users | Number of active users currently in your organisation. |
| Licensed for | Number of seats included in your subscription. Click Update to change the seat count. |
| Per User | The per-seat price and currency for your current plan and billing cycle. |
| Next invoice amount | The amount that will be charged on the next billing date. |
The subscription panel includes a Monthly / Yearly toggle in the plan header. Switching to yearly billing saves 11% compared to paying monthly.
Upgrade Plan is available when your current plan is not already the highest tier. The button is hidden when a cancellation is pending — reactivate the subscription first. If a billing cycle switch is pending, a warning is shown and upgrade is blocked until the switch takes effect or is cancelled.
Downgrade Plan is hidden when a cancellation is pending, or when a free-plan downgrade is already scheduled. A scheduled free-plan downgrade shows a banner: "⏳ Downgrade to Free on [date]" with a Cancelbutton to reverse the scheduled downgrade.
The Current Users field shows how many active users your organisation currently has. Make sure your licensed seat count is at least equal to your active user count. If active users exceed the free plan limit, a downgrade warning banner appears at the top of the page.
Upgrade Plan button is disabled or not visible
The button is hidden when your subscription is cancelled (cancel_at_period_end is true) or when you are already on the highest plan. Reactivate your subscription first if needed.
A billing cycle switch warning prevents upgrading
A pending cycle switch blocks plan upgrades. Either wait for the cycle switch to take effect on the next billing date, or cancel the pending switch using the Cancel button in the pending banner, then upgrade.
Downgrade to Free banner appeared unexpectedly
This banner appears when your active user count exceeds the free plan's user limit. If you are on a paid plan this is a warning about what will happen if you downgrade. You can cancel the scheduled downgrade using the Cancel button in the banner.
Seat count update did not take effect
Refresh the page using the browser. Stripe operations are processed server-side and the dashboard refreshes automatically after each action. If the count is still wrong, contact Silverile support.