Cancelling a Silverile subscription does not terminate access immediately. The cancellation is scheduled to take effect at the end of the current billing period. Until then, your subscription stays active and your team retains full access. You can reactivate the subscription at any point before the period ends.
| Timing | What happens |
|---|---|
| Immediately after cancelling | Cancellation is scheduled. Your subscription status changes to "cancel at period end". Full access continues until the period end date. |
| Before period end | You can reactivate at any time to cancel the scheduled cancellation and restore full subscription. |
| At period end | The subscription ends. All users in the organisation move to read-only access — they can view data but cannot create or edit. |
Cancel Subscription is available only for paid plans (plan ID > 1) and is hidden when a free-plan downgrade is already scheduled. You cannot cancel a subscription that is already scheduled for cancellation.
Reactivation must be done before the current billing period ends. Once the subscription has lapsed, reactivation is not possible through the dashboard — contact Silverile support.
If your organisation is scheduled to downgrade to the free plan (shown in the"⏳ Downgrade to Free on [date]" banner), you can cancel that scheduled downgrade by clicking Cancel in the banner. This uses the Cancel Downgrade dialog and reverses the pending downgrade without affecting your current subscription.
Cancel Subscription button is not visible
The button is only shown for paid plans. If you are on the free plan, there is no subscription to cancel. The button is also hidden when a free-plan downgrade is already scheduled.
Reactivate Subscription button is not visible
The Reactivate button only appears when a cancellation is scheduled (cancel_at_period_end is true). If the billing period has already ended, the subscription has lapsed — contact Silverile support to restore access.
My team lost access after the period ended
Once the subscription lapses, all users have read-only access. To restore full access, contact Silverile support to reactivate or start a new subscription.