SILVERILE PRODUCT-SPECIFIC TERMS

1. INTRODUCTION & SCOPE

These Product-Specific Terms supplement and are incorporated into the Silverile Customer Agreement ("Master Agreement") available at silverile.com/legal/customer-agreement. In the event of conflict between these Product-Specific Terms and the Master Agreement, the Master Agreement governs unless explicitly stated otherwise in these terms.

These terms define specific features, functionality, service levels, and pricing for Silverile's Product offerings. Customers are required to accept both the Master Agreement and the applicable Product-Specific Terms upon account creation.

2. APPLICABLE PRODUCTS & CONTRACTING ENTITY

2.1 Contracting Entity

All Products are provided by Silverile Inc., a Delaware corporation with principal offices at 1941 W Blaylock Dr, Phoenix, AZ 85085, USA.

2.2 Product Offerings

2.3 Changes to Products

Silverile may add, modify, or discontinue Products or features at any time. Material changes (such as removal of core functionality) will be communicated with 30 days' notice. Customers may request a full refund if a material change significantly diminishes the value of their subscription within 30 days of the change.

3. SERVICE LEVEL AGREEMENTS (SLAs)

3.1 SLA Coverage

The following SLAs apply to Silverile Cloud Products during the Billing Period. SLAs are measured monthly and apply during business hours (8 AM - 6 PM PT, Monday-Friday) for Standard tier and 24/7 for Professional and Enterprise tiers.

3.2 SLA Tiers

3.3 Uptime Definition

Uptime is measured as the percentage of time the Products are available and operational during a calendar month. "Available" means:

• (a) Customers can authenticate to the Products;
• (b) Core features (project creation, task assignment, reporting) are operational;
• (c) API endpoints respond with HTTP 2xx or 3xx status codes.

Downtime is measured from the time Silverile confirms an incident until the time the Products return to full availability.

3.4 Scheduled Maintenance Exclusion

SLA uptime commitments do not include:

• (a) Scheduled Maintenance: Maintenance windows announced at least 14 days in advance, typically occurring outside business hours (6 PM - 8 AM PT, Sunday-Thursday);
• (b) Emergency Maintenance: Maintenance required for security or data integrity, communicated as soon as practicable;
• (c) Customer-Initiated Changes: Downtime resulting from Customer configuration, custom code, or data migrations.

3.5 Uptime Monitoring & Reporting

Silverile maintains uptime monitoring via third-party service monitors (e.g., Uptime Robot, Pingdom). Monthly uptime reports are available at silverile.com or upon request at legal@silverile.com.

4. STORYCRAFTAI-SPECIFIC TERMS

4.1 StoryCraft-AI Product Description

StoryCraft-AI is a generative AI-powered feature set that assists with:

• (a) Automated story generation and narrative creation;
• (b) Content suggestions and enhancements;
• (c) Workflow automation and task recommendations;
• (d) Analysis and reporting based on project data.

StoryCraft-AI is available as an add-on or premium feature within Silverile Cloud Products.

4.2 StoryCraft-AI Usage Restrictions

Customer shall not:

• (a) Use StoryCraft-AI outputs to create competing products or services;
• (b) Reverse-engineer, decompile, or attempt to extract the underlying AI model or training data;
• (c) Use StoryCraft-AI for illegal purposes, content generation that violates the Acceptable Use Policy, or content that infringes third-party rights;
• (d) Share StoryCraft-AI outputs with unauthorized third parties (except end customers if Customer has proper licensing);
• (e) Circumvent usage limits, rate limits, or access controls;
• (f) Publicly disclose the accuracy, performance, or capabilities of StoryCraft-AI without Silverile's prior written consent.

Violation of these restrictions may result in immediate suspension of StoryCraft-AI access and termination of this Agreement.

4.3 StoryCraft-AI Availability & SLA

(a) Availability: StoryCraft-AI is subject to the same uptime SLAs as Silverile Cloud Products (Section 3.2). However, StoryCraft-AI may experience temporary unavailability during AI model updates, training, or maintenance without constituting downtime under the SLA.

(b) Rate Limiting: StoryCraft-AI enforces rate limits to ensure fair usage:

• Starter tier: Up to 50 AI requests per month
• Professional tier: Up to 500 AI requests per month
• Enterprise tier: Unlimited requests (or as agreed)

(c) Request Definition: A "request" is one API call to StoryCraft-AI for story generation, content enhancement, or similar AI operation.

4.4 StoryCraft-AI Output Ownership & Use

(a) Output Ownership: Silverile retains ownership of the underlying StoryCraft-AI model and training data. Customer retains a perpetual, royalty-free license to use the Output generated by StoryCraft-AI for Customer's internal business purposes.

(b) Output License Scope: Customer may:

• Store, modify, and use Output for internal projects and workflows;
• Share Output with Secondary Users and team members within Customer's organization;
• Display Output in final deliverables to end customers (if Customer is an agency or service provider);
• Sublicense Output to customers if Customer's business model requires it.

(c) Output Restrictions: Customer may not:

• Claim ownership of StoryCraft-AI or the underlying model;
• Use Output to train competing AI models;
• Resell Output as-is to third parties without modification;
• Publicly represent that Output was human-generated or created by Customer without disclosure.

For clarity, any rights to commercialize Output under the Silverile Customer Agreement are subject to the restrictions in these Product-Specific Terms, and commercialization does not include resale or redistribution of Output on a standalone or substantially unmodified form.

4.5 StoryCraft-AI Accuracy & Disclaimers

STORYCRAFTAI OUTPUTS ARE PROVIDED "AS-IS" AND WITHOUT WARRANTY. Specifically:

• (a) Silverile does not warrant the accuracy, completeness, or appropriateness of Output;
• (b) Output may contain incomplete, biased, offensive, or factually incorrect information;
• (c) Customer is solely responsible for reviewing, validating, and correcting Output before use;
• (d) Silverile is not liable for errors, omissions, or harm resulting from reliance on Output;
• (e) StoryCraft-AI may occasionally produce harmful, illegal, or unethical content; Customer must filter and review all Output;
• (f) Silverile does not guarantee that Output does not infringe third-party intellectual property rights; see Section 4.6 for indemnification.

Customer assumes all risk associated with Output use and agrees to hold Silverile harmless from any claims arising from Customer's use of Output.

4.6 StoryCraft-AI Copyright Indemnification

Silverile will defend Customer against third-party claims that Output infringes a patent, copyright, or trademark, provided Customer:

• (a) Has not modified Output substantially;
• (b) Has not combined Output with third-party content in a way that creates the infringing material;
• (c) Notifies Silverile promptly of the claim;
• (d) Grants Silverile sole control of the defense and settlement.

If Output becomes subject to an infringement claim, Silverile may:

• (i) Obtain the right for Customer to continue using Output;
• (ii) Replace Output with non-infringing equivalent;
• (iii) Modify Output to remove infringing elements;
• (iv) Terminate the StoryCraft-AI feature and refund prepaid fees for that feature on a prorated basis.

Liability cap for StoryCraft-AI indemnification: The lesser of (a) 12 months of StoryCraft-AI fees paid, or (b) USD $250,000.

For clarity, this StoryCraft-AI indemnification is subject to and limited by the limitations of liability set forth in Section 8 of the Silverile Customer Agreement, and does not create liability beyond those limits.

4.7 Input Data Restrictions

Customer shall not input into StoryCraft-AI:

• (a) Personal data of EU citizens, UK citizens, or Indian residents unless a Data Processing Addendum (DPA) has been signed;
• (b) Sensitive data (biometric data, financial account information, government ID numbers) without explicit consent and appropriate safeguards;
• (c) Trade secrets or highly confidential information without encryption;
• (d) Data that infringes third-party intellectual property;
• (e) Content that violates the Acceptable Use Policy.

4.8 Model Training & Input/Output Use

(a) No Training on Customer Data: Silverile will not use Customer's Input or Output to train StoryCraft-AI models across other customers. Customer's data is isolated to Customer's Account.

(b) Aggregated Analytics: Silverile may analyze anonymized, aggregated usage patterns (e.g., "requests per tier," "feature adoption rates") to improve the Products. This analysis does not reveal Customer-specific content.

(c) Opt-Out: Customers may opt out of aggregated analytics by contacting legal@silverile.com. Opting out does not affect service availability.

(d) Transparency: Silverile will publish an annual transparency report at silverile.com/ describing how AI models are trained and improved.

5. USAGE LIMITS & OVERAGE CHARGES

5.1 Subscription Tiers & Limits

5.2 Overage Charges

If Customer exceeds included limits, the following overage charges apply (unless Customer purchases a higher tier):

• (a) Additional Users: $25 per user per month
• (b) API Calls: $0.001 per call above limit (per month)
• (c) Storage: $0.10 per GB per month above limit
• (d) StoryCraft-AI Requests: $1.00 per request above limit (per month)

Overage charges are billed monthly in arrears and due with the next invoice.

5.3 Usage Monitoring

Silverile monitors usage in real-time. Customers may view current usage at Account Settings > Usage Dashboard. Silverile will send email warnings when usage reaches 80% and 100% of tier limits.

5.4 Usage Limits Enforcement

If Customer usage significantly exceeds limits without payment (e.g., 200% of tier limits for 30 consecutive days), Silverile may:

• (a) Throttle or rate-limit API calls to bring usage within SLA levels;
• (b) Require upgrade to a higher tier;
• (c) Suspend Account access until usage is addressed;
• (d) Terminate this Agreement if the issue persists.

6. SUPPORT & MAINTENANCE

6.1 Support Availability by Tier

6.2 Support Scope

Silverile provides support for:

• (a) Technical troubleshooting of Products;
• (b) Bug reports and issue escalation;
• (c) Feature requests and product feedback;
• (d) General usage questions and best practices.

Silverile does not provide support for:

• (a) Custom integrations or third-party applications (unless under a professional services engagement);
• (b) Customer Data issues or data recovery (beyond documented backup procedures);
• (c) Problems caused by Customer's misuse, modification, or combination with unauthorized services;
• (d) Issues unrelated to Silverile Products.

6.3 Support Ticket Severity Levels

6.4 Maintenance Windows

Silverile may perform scheduled maintenance during designated maintenance windows:

• (a) Standard Maintenance: Typically Sunday-Thursday, 6 PM - 8 AM PT
• (b) Frequency: At least 14 days' notice for scheduled maintenance
• (c) Duration: Typically 1-4 hours
• (d) Availability: Scheduled maintenance is excluded from SLA uptime commitments

Silverile will post maintenance announcements at silverile.com and send email notifications to Account Admins at least 14 days in advance.

7. UPTIME CREDITS

7.1 Credit Eligibility

Uptime credits are the sole and exclusive remedy for Silverile's failure to meet the SLA uptime commitments in Section 3. Uptime credits are calculated as:

7.2 Credit Request Process

To claim an uptime credit, Customer must:

• (a) Submit a request within 30 days of the incident to legal@silverile.com;
• (b) Provide incident date/time and duration;
• (c) Provide evidence of impact (screenshots, logs, etc.).

Silverile will review the request and issue credit within 15 business days.

7.3 Credit Application

Credits are applied as:

• (a) Account credit toward future monthly invoices (not cash refunds);
• (b) Applied automatically to the next billing cycle;
• (c) Forfeited if not claimed within 30 days of the incident.

7.4 Credit Limitations

Credits are not issued if downtime was caused by:

• (a) Scheduled maintenance (announced 14+ days in advance);
• (b) Customer configuration, custom code, or misuse;
• (c) Third-party services, integrations, or external networks;
• (d) Force Majeure Events;
• (e) Customer's failure to pay invoices on time.

8. COMPLIANCE & SECURITY TIERS

8.1 Security Standards

All Silverile Products are built with security as a core principle. Silverile maintains the following security standards and certifications:

• (a) SOC 2 Type II – Annual third-party audit of security, availability, and processing integrity
• (b) ISO 27001 – Information security management (in progress; expected 2026)
• (c) GDPR Compliance – EU data protection (Data Processing Addendum available)
• (d) DPDP Act Compliance – India data protection (Data Processing Addendum available)
• (e) CCPA/CPRA Compliance – California consumer privacy
• (f) HIPAA Compliance – Available upon signing a Business Associate Agreement (BAA) for healthcare customers

Certificates and audit reports are available upon request at legal@silverile.com.

8.2 Data Encryption

• (a) At Rest: Customer Data is encrypted using AES-256 encryption in Silverile's secure data centers.
• (b) In Transit: All data transmitted between Customer's devices and Silverile is encrypted using TLS 1.2 or higher.
• (c) Encryption Keys: Silverile manages encryption keys; Enterprise customers may request customer-managed keys (CMK) upon request.

8.3 Access Controls

• (a) Authentication: Multi-factor authentication (MFA) is available for all tiers; Enterprise tier customers may require MFA.
• (b) Role-Based Access: Customers can assign granular permissions (view, edit, admin) to team members.
• (c) Audit Logs: Silverile maintains audit logs of all access and modifications for minimum 6 months; Enterprise customers may request extended retention (up to 2 years).

8.4 Data Residency & Jurisdiction

• (a) Default: Customer Data is stored in AWS data centers located in the United States (US-East, US-West).
• (b) EU Data Residency: For customers subject to GDPR, Customer Data may be stored in AWS EU data centers (Frankfurt, Ireland) upon request.
• (c) India Data Residency: For customers subject to DPDP Act with India localization requirements, Silverile will work with Customer to accommodate data residency requests (Premium feature).

Data residency requests should be submitted at Account Setup or by contacting legal@silverile.com.

8.5 Business Continuity & Disaster Recovery

• (a) Backup Frequency: Daily automated backups of all Customer Data.
• (b) Backup Retention: Backups retained for 90 days; older backups deleted after retention period.
• (c) Recovery Point Objective (RPO): Maximum 24 hours of data loss in a disaster scenario.
• (d) Recovery Time Objective (RTO): Full service recovery within 4 hours of a disaster.
• (e) Disaster Recovery Testing: Silverile performs quarterly disaster recovery drills and publishes results in annual security audit.

9. DEFINITIONS

• "Account Admin" means a Secondary User granted administrative permissions, including ability to manage users, settings, and billing.
• "Downtime" means the total duration during which the Products are unavailable to Customer.
• "Incident" means a disruption to service availability that impacts one or more customers.
• "Outage" means an Incident affecting the entire Silverile platform (global outage) or a specific customer's Account (account-specific outage).
• "Professional Services" means implementation, training, consulting, or custom development services offered by Silverile (separate from Products).
• "Secondary User" has the meaning provided in the Master Agreement.
• "Support Ticket" means a request for support submitted via email, chat, or the support portal.
• "Uptime" has the meaning provided in Section 3.3.

10. AMENDMENTS & ARCHIVES

10.1 Updates to Product-Specific Terms

Silverile may amend these Product-Specific Terms at any time with 30 days' written notice via email or posting at silverile.com/legal/product-terms. Continued use of the Products after the effective date constitutes acceptance of the amended terms.

10.2 Archive Versions

Previous versions of Product-Specific Terms are archived at silverile.com/legal/archives with effective dates. Customers may request that terms apply under a prior version in limited circumstances, at Silverile's sole discretion.

10.3 Conflict with Master Agreement

In the event of conflict between these Product-Specific Terms and the Silverile Customer Agreement, the Master Agreement governs unless these Product-Specific Terms explicitly state otherwise.

---

By subscribing to Silverile Products, Customer acknowledges having read, understood, and agreed to these Product-Specific Terms.

Last Updated: January 2, 2026